Shipping policy

At MillPrice Online, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for information about processing times, delivery estimates, and shipping procedures.

1. Order Processing

Orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays).
Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where available.
Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Times

We currently offer delivery throughout the United Kingdom.

Shipping Method	Estimated Delivery Time
Standard Delivery	3–5 Business Days
Express Delivery	1–2 Business Days

Please note that delivery times are estimates only and may vary due to factors beyond our control, including courier delays, severe weather conditions, peak trading periods, or remote delivery locations.

3. Shipping Costs

Shipping costs are calculated automatically at checkout based on the size, weight, and destination of your order.

From time to time, we may offer free delivery promotions on selected products or orders that meet a minimum spend requirement.

4. UK Delivery Only

At present, MillPrice Online delivers exclusively within the United Kingdom.

We do not currently offer international shipping; however, we may expand our delivery network in the future.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email where tracking is available.

You can use this tracking information to monitor the progress of your delivery directly through the courier's website.

6. Incorrect Addresses & Failed Deliveries

Please ensure that all delivery information is entered accurately at checkout.

MillPrice Online cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information provided by the customer.

If a parcel is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply before the order can be resent.

7. Lost, Damaged or Missing Parcels

If your parcel arrives damaged, appears to be missing, or has not been delivered within the expected timeframe, please contact us as soon as possible.

We will investigate the issue with the courier and work towards an appropriate resolution, which may include a replacement or refund where applicable.

To assist with investigations, we may request photographs of the packaging and items received.