Refund policy

Return Policy

  1. Eligibility for Return

    • Customers can return their purchased products within 30 days of receiving them.
    • The item must be returned in its original packaging, unused, and in the same condition as received.

  2. Non-Returnable Items
    Certain items may not qualify for returns due to hygiene or customization. Please contact our support team for clarification if required.

Refund Policy

  1. Full Refund

    • A full refund will be issued under the following conditions:
      • If the product is damaged or defective upon arrival.
      • If the product does not meet the customer’s expectations or satisfaction.

  2. Refund Process

    • Refunds will be processed within 7 working days after receiving the returned product.
    • The refund will be credited to the original payment method.

  3. Return Shipping Costs

    • If the return is due to an error on our part (e.g., wrong item sent, damaged product), we will cover the return shipping costs.

How to Initiate a Return

  1. Contact our support team at support@millpriceonline.co.uk with the following details:

    • Order number.
    • Reason for the return.
    • Photos of the product (if damaged or defective).

  2. Our team will provide return instructions and a return authorization code.

For further assistance, feel free to reach out to our customer service team at support@millpriceonline.co.uk.

Thank you for shopping with Millprice Online!